Spa Guidelines & Policy

By Appointment Only – Please be sure to call in advance preferable 2-3 days especially for couples and group parties to assure service and therapist of your choice.  Same day service is possible if  we have openings available.

Arrival Time – Be sure to arrive 10 min prior to your appointment time to fill out medical history and information. We can not assure full duration of service for those arriving late.

Turn off cell phones –Please remember to turn off cell phone prior to your massage

Guarding Valuables – Upon Leaving Please be sure to take all your belongings.  Sun Mountain Spa is not responsible for any lost jewelry or personal  belongings left behind.

Sexual advances – Sun Mountain Spa is a Family Spa and Holistic Center. No sexual insinuation or advances will be tolerated.  Upon such advances, massage will terminate and person will be escorted out of premises. Any Hostile retaliations will be dealt with through proper law enforcement .

Cancellation Policy – In the event of a cancellation please call 24 hours prior to your appointment time.  Same day cancellations will be charged a 40% .  No Shows will be charged 40% plus 10% administrative fees.

 

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